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  • Writer's pictureElizabeth Stewart-Williams, MDR

How can an Ombudsman benefit my organization?

Updated: Jun 29, 2020

An ombudsman is beneficial in that it serves employees, members, and consumers by facilitating resolutions of issues or disputes, by discussion or mediation. This position is impartial, independent, and neutral. Due to its impartiality, it is effective in authentically resolving concerns or issues, identifying problems, and provide unidentifiable data that can influence needed changes within an environment. This position being present in an organization helps provide a safe place and a better environment for employees and the people that are served. This is especially true in organizations that focus in social services.


The organizations that serve and meet human needs benefit from a Family Court Ombudsman. Many families either are dealing or have dealt with Family Court issues such as child custody, divorce, domestic violence and abuse, child support, and allegations of child abuse. A Family Court Ombudsman takes the time to listen and address many of the concerns that exist when families have to go through the court systems. I address issues of families and parents on a daily basis and many of the complaints that they have are true. The Family Court system is struggling and problematic across the nation.

The concerns that constituents are complaining about are real and should be heard. I receive feedback from many organizational case managers and caseworkers that complain they do not have the time or the resources to listen to the issues that parents or extended family have regarding the problems of Family Court. This is when I hear relief and thankfulness for offering the services that I offer as a Family Court ombudsman. The case managers and caseworkers are able to refer their clients to me for assistance. As a Family Court Ombudsman, I can provide resources and support in addressing the issues that plague so many, and it all starts with scheduling a appointment.

Did You Know:

In Family Court, less than 10% of all family court cases are represented by an attorney. This means that the majority of family court cases are managed and conducted by self-represented litigants. Families are handling cases by themselves.

How to Get a Family Court Ombudsman in Your Organization:

  1. Go here

  2. Schedule an Organizational Ombudsman meeting to discuss procedures & sign-up;

  3. After sign-up the organization will have a dedicated Family Court Ombudsman;

  4. The organization's determined participants will be able to schedule (24/7) a confidential meeting to address their concerns and/or disputes.

Sign your organization up today!

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